Care Management Specialist, Evergreen (Case Manager)

In by hrresponse

Website Yonge Street Mission

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

YSM is seeking a full time Care Management Specialist who will be responsible to work with vulnerable youth that are experiencing poverty and facing barriers that threaten stability and employability. Our goal is to support individuals in their journey towards stability, purpose and employment.

The Care Management Specialist role reports to the Evergreen Care Management Supervisor.


  • Utilize YSM’s RISE Model (Respond, Invite, Support, Engage) to provide a wrap-around system of support through internal and external partnerships to ensure that youth move from crisis to stability and out of poverty
  • Establish and strengthen relationships with external agencies, creating a pathway for new clients to enter YSM Care Management
  • Embrace and demonstrate a strengths perspective and trauma informed approach.
  • Support external system navigation: helping community members get access to services, including temporary housing, medical care and legal aid.
  • Helping to support youth as they transition out of youth services into the adult system
  • Work collaboratively with the workforce development team to connect youth with meaningful employment opportunities.
  • Engage in positive interactions and relationship building with key community stakeholders
  • Attend community and network meetings to gather relevant information pertaining to youth trends and programming in the community
  • Manage a caseload of up to 20 youth
  • Develop and deliver courses and workshops that are relevant to building capacity for youth to be successful
  • Document activities and outcomes through case notes, action plans, touchpoints using our TIMES measurement system


The successful candidate will have the following skills and training:

  • BSW or equivalent certifications are an asset, but not a requirement
  • Able to work with diverse people groups within a multi-faith, multicultural, anti-oppressive framework
  • Able to make analytical decisions around case management and program delivery
  • A demonstrated passion for poverty alleviation
  • Excellent written and oral communication skills
  • Capable of traveling around the city to assist with appointments
  • Strong attention to detail, administrative and computer skills
  • Experience preparing, delivering and facilitating workshops
  • Solid team player and able to work independently
  • Demonstrated personal commitment to YSM’s Mission, Biblical Foundations, and Core Values


  • A police check will be required.
  • First Aid  & CPI training is an asset

Deadline for Application: April 5th, 2024

Start Date: April 2024

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM at

Date Posted: March 14, 2024

To apply for this job please visit